Emails. Phone Calls. Snail Mail. Faxes. You want to reply in a timely way to your constituents, but with such a high volume of information coming at you, it’s easy to get buried under these messages.
We’ve carefully studied the kinds of communications you receive. Then we’ve created technologies that respond to just about every aspect of your inbound communications for the most efficiency. Our CRM tool helps you easily manage all of this communication — without wasting time.
We know that every congressional offices require a CRM. But contrary to what you might think, not all CRM products are created equally. It’s really the quality of the tools that sets ours apart. Here’s a bit about ours:
At any given time, about fifty percent of inbound communications are campaign emails automatically generated by third-party advocacy groups. When an issue reaches a peak, such as the healthcare bill coming up for a vote, this statistic climbs to a whopping ninety percent.
Our highly-refined Inbound Management Tool analyzes your incoming messages, filters out duplicates, groups them according to their similarities, and delivers them to the appropriate staff member.
Once the messages are grouped, then you can act: Create a response using lettertemplates. Merge your name and address for a personalized message. Pull the content and edit it for customized content whenever you need it. Use our intelligence tool for real time querying and reporting so you can harness the data you’ve received. Now you know what your constituents are interested in during any given point and time. More information, more power.
By virtually automating your inbox with automated responses and workflow, you’ll make sure the message gets to the right person — fast.
For the House members using Digital Mail, we import digital mail as attachments that get routed to the correct person. By using keywords and phrases, you won’t waste any more time trying to match the person with the message. If you’re not a part of the Digital Mail program, scan your own snail mail and we’ll OCR the text for you.
Stay organized and efficient: We’ve developed a way to connect emails generated from faxes into your mailbox, and link to the appropriate records automatically.
Our products make sure that phone calls reach the right person from the front desk. Avoid confusion and respond quickly to your constituents.
We’re all about collecting information, and we don’t believe in letting any escape. We've streamlined the process by making a record of each constituent: For every communication that comes in, we’ll try to match it with existing records. And every time that person communicates in any way, you’ll build up a database that you can use for micro-targeting down the road.
We want to know: What are your biggest inbound communications challenges?