Posted by Greg Fickel, Director of Customer Support Operations
Have you contacted our support team recently? If so, you might have noticed our responses are a little different – a friendly layout with links to important news, a complete history of your communication in an easy-to-read format, and a picture of your support staff specialist so you know who you’re working with. We’re always looking for ways to enhance our customer service, so we recently acquired a new ticketing system that will help us better serve you. Our new ticketing system creates a seamless flow of communication where we can address your concerns quickly and organize them easily. That means more informed responses and less wait time for you! Even more features are on the horizon, so keep an eye out for new developments from our support team.