Signal 1.3 is on its way!

Posted by Becky Baylor; Help Desk Manager

We're excited to share our latest release Signal 1.3! This release is focused on streamlining mail processing, so you'll notice there are fewer clicks, more grouping and selecting options, and new efficiency features like macros and shortcut keys. As always, we've been listening to your feedback, so we've included quite a few requested features, as well. Overall, we think you'll find that our latest release has made Signal an even more powerful tool for managing constituent communication. Signal 1.3 will be released as a staggered roll out to offices over the next few weeks, so join us for on February 12th at 3:30 pm ET for "Signal CRM: What's Next?"

10 Ways Signal 1.3 Improves Mail Processing

  1. More viewer options because not everyone is a primary mail sorter. A standard view will present a more comfortable view of the mail for users that just need to see the basics – the contact's name and message. A custom view is available for those who need to see a lot of information at a glance.
  2. No more pop-up windows for assigning and editing activities, which results in fewer clicks and an uninterrupted view of your mail.
  3. Multi-level grouping and breadcrumb navigation to more easily drill down to the specific records you need.
  4. Saved grouping for each folder since you have different goals when sorting new mail in the inbox than you do when working with your assigned mail.
  5. Keyboard shortcuts that allow you to quickly perform common actions with a few keystrokes.
  6. Personalized macros that save frequently used assignments for future use.
  7. More automatic merge fields for casework that provide a new set of options for including information in your letters to constituents.
  8. More intuitive letter writing process with relabeling of common editing actions and dynamic changes to the editing screen based on your current step in the editing process
  9. Signal CRM and Gateway eNewsletter integration that includes automatic updates to contact records in Signal based on e-newsletter interactions and a new Mailings module that allows you to create and send digital, high volume, email communication natively from Signal CRM with managed IP addresses, full and real deliverability tracking, and all the benefits of the Constituent Gateway eNewsletter platform.
  10. Email interaction tracking so you have more information about email addresses in your database such as the date the email address was last validated, when and who made changes to the email status, and when an email may have bounced.

To learn about these improvements and more, see our Help Center article What's New in Signal 1.3?

Know Thy Customer

Posted by Zain Khan; Chief Executive Officer

Great article from the Washington Post on the McDonald’s turnaround. “This is what happens when McDonald’s listens to its customers.” Boils down to last quote in the article which pretty much sums up everything all great company’s must do:

“I think listening to the customer is going to the most important rule McDonald’s has to follow,” said Tristano. “As long as they’re doing that, they should be fine, because the customer usually has the answer.”

Via ConnectedGovernment.org

What makes a company sizzle?

Posted by Zain Khan; Chief Executive Officer

Is it the buzz? Spin? Maybe, it’s the price? Or, a company’s amazing support? This year, the company I founded is totally focused on its core product and core competence – iConstituent CRM. Our goal is simple: make a product that people really want and LOVE. It’s a co-creative process; work hand in hand with your customers and stay focused on their needs.

Read the rest on ConnectedGovernment.org

GovTech Fund

Posted by Zain Khan; Chief Executive Officer

Kudos to Ron Bouganim and Tim O’Reilly at the GovTech Fund. Not only do they see the enormous opportunities that lie ahead in the government/technology space, they are also making big and exciting investments.

Via ConnectedGovernment.org

Conversation with Jason Putorti

Posted by Zain Khan; Chief Executive Officer

I had a chance to sit down with Jason Putorti, an executive at Brigade Media, who is one of the thought leaders in “citizen engagement.” Here's his take on the future of government technology.

Zain: How will the upcoming elections impact these businesses and/or how will these businesses impact the elections?

Jason: Interest in the election will drive news consumption, as it always has, but this year we’re seeing something different. I think the Donald Trump effect has been huge. This is a reality performer and showman who knows exactly how to manipulate the media, and he’s been masterful at it. It’s maddening to turn on the news and see the news media talk about Donald Trump while simultaneously lamenting that they’re talking about Donald Trump. It reminds me of Aaron Sorkin’s Newsroom where the fictional nightly news anchor Will McAvoy is forced to dissect the Casey Anthony case just to get the ratings high enough to host a political debate. Donald Trump, is in essence, meeting Americans where we are: watching the Kardashians on the E! channel, watching The Real Housewives on Bravo, and buying People magazine every week. The media is unfortunately propelling the Trump candidacy because we can’t stop watching it. It’s a cycle that pundits no longer know will be broken.

Top-down campaign technology, meaning tools that presidential campaigns and independent expenditure groups are using, continue to get more advanced every cycle… 

Read the full post on ConnectedGovernment.org