We announce Per-Seat Licensing for Gov’t. CRM, saving customers thousands!

Today we announced a new subscription pricing solution with variable seat licensing.

“We’re happy to be strong advocates for per-user pricing instead of flat rates, along with leading business SaaS products,” said CEO Zain Khan. “Our customers are innovators and they expect to pay for use. The market is moving away from one-size-fits all pricing plans to plans that provide flexibility and the ability to better manage overhead. Most offices can save several thousand dollars a year by paying for licenses they’re actually using instead of flat rates.”

Per Khan, our growing roster of government customers across the U.S. have a wide range of adoption of software products, with some using automation only in constituent services, and others embracing CRM tools for communications and policy work as well. The company recently released a suite of tools for digital communicators in government through the iConstituent eNewsletter Plus product.

“We work with a wide range of agencies and… legislative bodies,” Khan said. “They all share similar needs and challenges — and clear per-user pricing helps them get the most out of our software at the best possible price.”

Our government CRM includes features for issue tracking – such as a new Email Threading feature that brings all correspondence related to a constituent case into one place – as well as a basic e-newsletter and tools for sorting incoming email. Users say they save hundreds of hours a year by taking advantage of our product’s ability to automatically group incoming emails by content – such as sorting petition responses – and attaching the appropriate tailored response to each constituent.

Jeff Green, CTO, said customer feedback has continued to push the company further. “We were the first company to bring constituent e-newsletters to the Capitol back in 2003 – but being first only matters if you keep that edge,” Green said. “Along with better incoming email handling in their CRM, one big change our customers asked for is flexible pricing. The new plans make it easier for folks to get started, and for us to grow together.”

We upgraded our CRM features, interface, and doubled productivity!

We just announced a major upgrade to our CRM product, based on research with government customers throughout the U.S.

Our CRM release 1.4 product puts email interactions at the center of constituent casework with email threading that organizes communications throughout an office.

Common issues for our customers include helping veterans get their benefits, assisting immigrants’ families with complex legal issues, and ensuring those eligible for public benefits receive care.

“Government offices manage hundreds or thousands of emails a day – and organizing those communications into critical case files can make logistics the focus, instead of helping the public,” said CTO Jeff Green. “Our customers tell us that managed workflows double their productivity, and solving email efficiencies was the greatest thing we could do to create a surge in results for constituents.”

Aaron Stowers, support and product manager, said our new CRM 1.4 product now supports features of desktop email such as attachments and multiple addressees, as well as the added bonus of merge fields that allow caseworkers to reuse workflows critical to complex cases.

Our CRM 1.4 product organizes all the notes from a case into a simple interface where phone calls, in-person visits, and email interactions all tell a constituent’s story for anyone in the office to review.

“Our goal is to totally replace the pink notepad where constituent staff have traditionally jotted case notes,” Stowers said. “…CRM does that.”

Our research shows that while the overall CRM market is growing by 12 percent a year, many government offices still use a mix of paper files and written notes alongside legacy IT systems and desktop email. “This is faster – everything in one place, with search.” Stowers said.

Our CRM 1.4 product works seamlessly with government email providers such as Outlook, but each email is automatically associated with related notes and case journals.

Green said the new product also includes features that make digital government easier across the board, including:

  • HTML letters for case management
  • A streamlined design for adding phone notes to a constituent record
  • Custom handwritten signature blocks for all office staff
  • Improved workflow tracking for case notes, and
  • A robust incoming casework viewer

“Our customers have already resolved more than 1.3 million cases for constituents,” Green said. “The new government CRM will save local, state and federal governments thousands of hours of work.”

Are you prepared for the inauguration?

“Inauguration Ticket Madness” as it’s sometimes referred to in these parts is just around the corner. The truth is it can become overwhelming, especially if you don’t have a plan. Never fear! Your friends at iConstituent are here to help you undertake this huge project.

Managing expectations:

Stick to one method for accepting submissions: Having one clear method for accepting ticket requests lightens the burden immensely. Pointing everyone requesting tickets to your web form ensures that you get all of the important information you need in one place and that you don’t lose track of any requests.

Cut-off date: Set a clear cut-off date for accepting requests. This allows you and your staff time to process everything and time to provide timely notifications to requesters.

Notification date: Just as important as setting a cut-off date is setting a public notification date – and sticking to it. This should limit the calls to your office, and will keep everyone on staff on message.

Processing the requests:

Using the CRM: Web form submissions can be directed into your iConstituent CRM platform, which makes tracking requests a breeze. These submissions can automatically be routed to the appropriate staffer and assigned an Inauguration code for easy retrieval. Filtered folders can be created to track processed and unprocessed requests. The added benefit is that this method keeps all of your constituent data in one place.

A shared Outlook Mailbox: If you choose, our hardware team can create a shared mailbox that requests are sent to and you can manage them from there, creating subfolders for processed and unprocessed. Another option is to export the mailbox periodically to a spreadsheet and deal with the requests there.

Other strategy considerations:

What are the rules? Will you allow requests from outside of the district? If so, will they have lower priority than constituents? Will requests be processed on a first-come, first-served basis, or will they be randomized and selected from there? How will constituents pick them up? How will you identify your VIPs and manage their requests?

We can help you!

We’ve got three pre-created options for your inauguration form along with informative language and an FAQ. All you’ll need to do is choose one of them and we’ll add it to your website. For more information on this, email our web team at support@iconstituent.com.

Government CRM Provider iConstituent Announces Premium Email Newsletter Product

iConstituent today announced its premium eNewsletter Plus product, with new features for social media analytics and tracking, and other extra features for helping government communicators reach constituents consistently across channels.

eNewsletter Plus supplements the standard newsletter product included with iConstituent’s flagship Constituent Relationship Management platform.

“Government needs to reach constituents where they are – whether that’s at the desktop or cell phone for email, or on Facebook and Twitter,” said iConstituent CEO Zain Khan. “eNewsletter Plus helps government officials across the U.S. take their communications to the next level and connect with people everywhere they are. It’s an example of continuous innovation by our team to provide government communicators with the best quality and best price.”

Khan said officials interested in eNewsletter Plus and the product’s social media optimization features can visit iconstituent.com to book a free demo.

Key features of eNewsletter Plus include:

  • Advanced email templates with instant eNewsletter sharing on social networks
  • A robust social dashboard for tracking email, Twitter and Facebook subscriber growth
  • Powerful analytics that help identify social influencers
  • Custom lists with targeting by demographics, behavior and activity history
  • Embeddable custom surveys
  • More than 65 configurable reports integrated with Google Analytics

iConstituent’s eNewsletter Plus users benefit from the DC-based company’s enterprise-scale email delivery network, which delivers millions of messages each month for government offices and agencies. The offering is available as a standalone product, and as an upgrade for current CRM users.

“Comprehensive analytics and social integrations help our government customers better serve their constituents with timely and relevant information,” said Khan. “We’re excited to see how our customers will use the extra power in eNewsletter Plus.”

About iConstituent: iConstituent connects people and government with great software. It brought the first e-newsletter to Congress in 2003, and provides CRM, email, telephone town hall, and other IT services to hundreds of government offices across the U.S.