Did You Know? How to take advantage of a well crafted Auto-Response

As I think back to my time working with correspondence, and even my time as a ski patroller and soccer coach, one of the main themes that always stuck out was the importance of responding quickly to inquiries (or in the case of my brief patroller career, injuries) and setting appropriate expectations. A constituent writing…

Introduction to our new “Did you Know” Segment

Hi, I’m Aaron, iConstituent’s resident product expert and client relationship manager.  To kick off 2017 and the 115th Congress, I’d like to introduce our new, recurring feature “Did you know?” This segment will highlight product features that don’t get the attention they deserve. So first, let me introduce myself and share a little about my…

We name Jeff Green as CTO!

We today announced Jeff Green as Chief Technology Officer.   Green is a founding member of iConstituent and lives in Venice, CA. According to Zain Khan, this fall, “Jeff led a listening tour where he really stripped down our product and learned what our customers needed to better connect people and government,”. “Jeff as CTO means that…

We announce Per-Seat Licensing for Gov’t. CRM, saving customers thousands!

Today we announced a new subscription pricing solution with variable seat licensing. “We’re happy to be strong advocates for per-user pricing instead of flat rates, along with leading business SaaS products,” said CEO Zain Khan. “Our customers are innovators and they expect to pay for use. The market is moving away from one-size-fits all pricing…

We upgraded our CRM features, interface, and doubled productivity!

We just announced a major upgrade to our CRM product, based on research with government customers throughout the U.S. Our CRM release 1.4 product puts email interactions at the center of constituent casework with email threading that organizes communications throughout an office. Common issues for our customers include helping veterans get their benefits, assisting immigrants’…

Are you prepared for the inauguration?

“Inauguration Ticket Madness” as it’s sometimes referred to in these parts is just around the corner. The truth is it can become overwhelming, especially if you don’t have a plan. Never fear! Your friends at iConstituent are here to help you undertake this huge project. Managing expectations: Stick to one method for accepting submissions: Having…

Government CRM Provider iConstituent Announces Premium Email Newsletter Product

iConstituent today announced its premium eNewsletter Plus product, with new features for social media analytics and tracking, and other extra features for helping government communicators reach constituents consistently across channels. eNewsletter Plus supplements the standard newsletter product included with iConstituent’s flagship Constituent Relationship Management platform. “Government needs to reach constituents where they are – whether that’s…

Start Mailing Like a Pro

Our E-Newsletter Best Practices “Start Mailing Like a Pro” meeting on Friday, 6/17 presented some great tips for improving your mailing effectiveness and engagement. Each  month we see hundreds of e-newsletters being sent out from the Constituent Gateway. We have been able to see what works well, what doesn’t and what types of e-newsletters generate…

Federal government officials & entities can now dial mobile phones for telephone town halls.

NEW DECLARATORY RULING Federal government officials & entities can now dial mobile phones for telephone town halls. Breaking News: The FCC issues Declaratory Ruling authorizing federal government officials and entities like you to reach thousands more constituents on their mobile phones. The ruling released today allows the 47% mobile-only constituent demographic to receive automated phone…

When constituents talk back

Since the advent of broadcast communication, damage control has been a top priority for public figures and elected officials. Unfortunately, what has evolved is a status quo of ersatz communication. Public demand to see behind the curtain of bureaucracy is often met with ambiguity, evasive maneuvers, and open-ended statements that have elevated the science of…