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What a midterm election! I don’t even care whether pollsters and predictors were proven right. What fascinates me is the…
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To salespeople, vendors, and other people trying to sell products and services, “CRM” still stands for “Customer Relationship Management,” and…
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The Brazilian activist and playwright Augusto Boal once said: “I believe in democracy, but in real democracy, not a phony…
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How do you get people’s attention online? Make them feel like they are getting something exclusive. It sounds simple, yet…
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At any Congressional office, the requests never stop coming. How do I take a tour? What is the procedure for…
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Your blog is a chance to express your identity, get personal, keep readers informed, and hone your voice. Like a…
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Now that you know the three crucial steps for web governance, it’s time to drill down. The first organizing principle…
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When it comes to social media, government entities have special requirements. The fact is that the standard Term of Service…
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