Constituent Communication and Archiving

by Zain Khan on 2019-Aug-21 under Blog, News & Updates

Scholars are looking into challenges of archiving constituent communication. In lieu of official guidance from the Select Committee on the…

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NCSL 2019: Brave New Tech World Meets Constituent Services

by Zain Khan on 2019-Aug-15 under Blog, Events, News & Updates

Dolly Parton. Van Jones. Mississippi Governor Phil Bryant. Historical author Jon Meacham. Strange bedfellows? Not quite, but all were featured…

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Be Right There, Just Need to Text the Mayor

by Zain Khan on 2019-Jul-01 under Blog, News & Updates

Constituent services have been providing various communication features via SMS for some time. The question being asked now is what…

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Latest posts

Constituent Communication and Archiving

by Zain Khan on 2019-Aug-21 under Blog, News & Updates

Scholars are looking into challenges of archiving constituent communication. In lieu of official guidance from the Select Committee on the…

Read more No Comments

NCSL 2019: Brave New Tech World Meets Constituent Services

by Zain Khan on 2019-Aug-15 under Blog, Events, News & Updates

Dolly Parton. Van Jones. Mississippi Governor Phil Bryant. Historical author Jon Meacham. Strange bedfellows? Not quite, but all were featured…

Read more No Comments

Is Interaction Too Easy? Does Middleware Address This?

by Zain Khan on 2019-Jul-23 under Blog

Because of technology, and the public’s changing expectations of elected officials, messaging from constituents to public officeholders increased over fivefold—548…

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Be Right There, Just Need to Text the Mayor

by Zain Khan on 2019-Jul-01 under Blog, News & Updates

Constituent services have been providing various communication features via SMS for some time. The question being asked now is what…

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Government Teamwork, Comprehensive Communication Tools & Internal-External Dynamics

by Zain Khan on 2019-May-26 under Blog, News & Updates

A few months ago, I blogged about how constituent software could make people feel closer to their local government offices,…

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Constituent Relationship Management: Stakeholders Are More Than Customers

by Zain Khan on 2018-Nov-29 under Blog, News & Updates, Product Releases & Updates

To salespeople, vendors, and other people trying to sell products and services, “CRM” still stands for “Customer Relationship Management,” and…

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Constituent Communications Tech Helps Build Smart Participatory Democracy

by Zain Khan on 2018-Oct-25 under Blog, News & Updates

The Brazilian activist and playwright Augusto Boal once said: “I believe in democracy, but in real democracy, not a phony…

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Did you know? Sending casework e-mails on letterhead!

by Aaron Stowers on 2017-May-15 under Blog

In the past few weeks I’ve had the privilege of speaking with CRM users from around the country getting feedback…

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Services Under One Roof

by Mohamed Mosaad on 2017-May-02 under Blog

If you happen to be a Caseworker or an individual that primarily works with Tour and Flag Requests in iConstituent’s…

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Did You Know? How to take advantage of a well crafted Auto-Response

by Aaron Stowers on 2017-Jan-23 under Blog

As I think back to my time working with correspondence, and even my time as a ski patroller and soccer…

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