With the Pandemic, many government agencies have had to learn how to work remotely.  Organizations’ number one concern is ensuring that work continues efficiently.  They need to ensure that people don’t work in isolation. Ensuring effective collaboration is one way to ensure that remote work doesn’t reduce productivity. 

But why is collaboration so important?  According to Kellogg’s Benjamin Jones, individuals have become more specialized due to the complexity of information.  This complexity means that to be effective, you sometimes need to bring together teams of specialists to produce results.  Teams simply can do challenging things better than an individual can because of the diverse skills each person brings to the table.


iConstituent has developed software tools for government agencies to ensure that remote workers can effectively collaborate.  For example, as part of iConstituent’s Constituent Engagement Platform (CEP), colleagues can be quickly brought into conversations and kept notified of communications with clients, regardless of source (email, text, call, or in-person).  These collaboration tools work with people in the office, out of the office, or even outside the organization.

For example, a caseworker may add a field director to a conversation with a constituent.  CEP will merge the director/constituent communications to keep the casework up to date so that the citzen doesn’t have to repeat information later.  Similarly, the caseworker can hand off the constituent to another staffer without losing the case history. Each team member has access to the same information to collaborate without interrupting work or losing data.  This means that citizens can get answers quickly without repeatedly being asked to explain their needs.  Future inquiries by that same constituent will be linked in the database to create a holistic picture. 

CEP has many tools already integrated to avoid adding in third-party widgets to make it usable.  CEP includes:

  • Collaboration, notifications, and commenting
  • Reporting and Analytics
  • Constituent database with 200M+ cell phone numbers
  • Smart Messaging SMS communication tool
  • Email communications, topic tagging, duplicate response check, and response scripting 
  • Many other tools to help communicate with Constituents

CEP was designed to be intuitive and easy to learn. Created by former congressional staffers, the software can be used by interns and professionals alike.  iConstituent support staff work with customers to ensure that they are ready to go in days, not months.

Remote work can be challenging; encouraging open communication is vital. iConstituent’s Team Collaboration tool pulls together your team members by creating shared conversations with relevant information.   Check out our new toolkit to help Communication Directors and their staff drive COVID-19 vaccine uptake sharing best outreach practices with targeted SMS messaging using iConstituent’s GovText.

Maria Ochoa, Investor Relations

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