Alison Slagell, Deputy Chief of Staff in Representative Frank Lucas’ office, knows this very well. She looked to iConstituent as a partner to increase collaboration within the office and reduce inefficiencies within the correspondence approval process.
Much like other Hill offices Covid-19 disrupted the office’s traditional forms of communication. The staff could no longer meet face to face with constituents or sit down in person for staff meetings to discuss issues collectively. With staff working remotely, all communication, both internally and externally, was over phone, email, text, and video.
This new work environment placed an even greater value on increased collaboration, transparency, and efficiency within the office.