The COVID-19 pandemic has presented unprecedented challenges for legislators in their ability to interact with constituents. This comes at a time when the need for timely, accurate, and personal communications is needed more than ever. In Late April, an Illinois legislator brought forward this problem to iConstituent for assistance.
The office shared with the iConstituent Customer Success team that constituents were confused on how to access state resources, concerned with changing guidelines, and frustrated with not having immediate access to office staff through the office phone lines. Constituents were seeking reassurance that their elected officials were looking out for their needs.
To make matters worse, normal proactive communications strategies were not effective due to the shelter in place order with the rapidly evolving situations. The office had to cancel in person events and mobile office hours. Telephone Town Halls and Direct Mail took at least a one week lead time.