The COVID-19 pandemic has presented unprecedented challenges for Congressional offices in their ability to interact with constituents. This comes at a time when the need for timely, accurate, and personal communications is needed more than ever. In Late March, a New York Congressional office brought forward this problem to iConstituent for assistance.
The office shared with the iConstituent Customer Success team that constituents were confused on how to access CARES Act resources, concerned with changing CDC guidelines, and frustrated with not having immediate access to office staff through the office phone lines.
To make matters worse, normal proactive communications strategies were not effective due to the shelter in place order and rapidly evolving situation within New York. The office had to cancel in person events and mobile office hours. Telephone Town Halls and Direct Mail took at least a one week lead time.