Client Support
Customer service made simple.
iConstituent customer support is always available directly by phone and email. Whether you have a simple question or complex problem – you’ll have an experienced and knowledgeable client success team by your side.
Customer onboarding and product training
From the moment you start your free trial to your first day as a iConstituent customer (and beyond!), iConstituent’s support team will be there to show you the ropes and ensure that your team is getting the most out of our products. Coming over from spreadsheets or another CRM? Leave the heavy lifting to us. We’ll gladly transfer your contacts to your new iConstituent account, so your team can start using our tools within days, not weeks.
Dedicated Client Success Team
iConstituent’s world-class client success team will be there for you every step of the way. Have a question, comment, or concern? Think of us as an extension of your organization.
Unlimited Live Support
We don’t think technical support should be an expensive add-on, or available only in our top-tier packages. Free, unlimited live support via phone and email is included in every iConstituent package for the lifetime of your subscription.
Additional Features
Smart Text Messaging
Establish a close connection with your constituents, by offering direct inbound texting to your office through a dedicated local number with personalized responses.
Team Collaboration
Use in-app and email notifications, internal/external comments and shared templates to collaborate seamlessly on everything from quick communications to complex casework.
Smart Messaging
Quickly sort and filter large volumes of incoming requests, concerns and emails with automatic tagging features. Apply your own custom tags to ensure that the messages are handled in a timely and efficient manner while quickly identifying messages that came from non-constituents.
Custom Templates
Build a library of prewritten messages. View useful metrics and learn which types of emails work best.
Dashboard and Analytics
Get clear insights and make data-driven decisions. Quickly review KPI’s while monitoring constituent trends and staff productivity with powerful dashboard and reporting tools.
Constituent Insights & Intelligence
Identify and segment groups of constituents based on their interests, engagements, or concerns. Map and monitor relevant constituent interactions through our dynamic activity capture features.
24/7 Client & Technical Support
You’ll have an experienced and knowledgeable support team by your side for unlimited live support. Our dedicated staff is always available to discuss concerns and provide solutions.
Hear From Our Partners
“iConstituent has made it possible for me to stay in touch with my constituents during COVID-19 by providing constituent outreach tools. Without in-person events or townhalls, the texting and telephone townhalls have been invaluable and run so effectively by the iConstituent support staff.”
Ready To Give It A Try?
Submit the form below and our team will be in touch!