Reporting and Analytics
Clear insights for data-driven decisions
Get quick access to visual dashboards and high-level insights. Monitor constituent trends, team productivity and outreach performance to help make data-driven decisions and guide future communication.
Performance Tracking
Monitor open and resolved casework, staff productivity, outbound communications and more with powerful analytics and reports. Prioritize cases based on select parameters such as date range and status. Review the performance and response rates of outreach to specific audiences to guide and optimize future engagements.
Communication Insights
Survey common constituent needs or concerns, communication sources and volume. Group contacts, organizations and stakeholders based on communication frequency, demographics and tags.
In-Depth Reporting
Use dozens of configurable reports to measure your team’s multichannel engagements and success rates. Summarize casework details, team productivity, constituent trends, turnaround times and more.
Additional Features
Smart Text Messaging
Establish a close connection with your constituents, by offering direct inbound texting to your office through a dedicated local number with personalized responses.
Team Collaboration
Use in-app and email notifications, internal/external comments and shared templates to collaborate seamlessly on everything from quick communications to complex casework.
Smart Messaging
Quickly sort and filter large volumes of incoming requests, concerns and emails with automatic tagging features. Apply your own custom tags to ensure that the messages are handled in a timely and efficient manner while quickly identifying messages that came from non-constituents.
Custom Templates
Build a library of prewritten messages. View useful metrics and learn which types of emails work best.
Dashboard and Analytics
Get clear insights and make data-driven decisions. Quickly review KPI’s while monitoring constituent trends and staff productivity with powerful dashboard and reporting tools.
Constituent Insights & Intelligence
Identify and segment groups of constituents based on their interests, engagements, or concerns. Map and monitor relevant constituent interactions through our dynamic activity capture features.
24/7 Client & Technical Support
You’ll have an experienced and knowledgeable support team by your side for unlimited live support. Our dedicated staff is always available to discuss concerns and provide solutions.
Hear From Our Partners
“iConstituent has made it possible for me to stay in touch with my constituents during COVID-19 by providing constituent outreach tools. Without in-person events or townhalls, the texting and telephone townhalls have been invaluable and run so effectively by the iConstituent support staff.”
Try It For Free
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