Reporting and Analytics

Clear insights for data-driven decisions

Get quick access to visual dashboards and high-level insights. Monitor constituent trends, team productivity and outreach performance to help make data-driven decisions and guide future communication.

Performance Tracking

Monitor open and resolved casework, staff productivity, outbound communications and more with powerful analytics and reports. Prioritize cases based on select parameters such as date range and status. Review the performance and response rates of outreach to specific audiences to guide and optimize future engagements.

Communication Insights

Survey common constituent needs or concerns, communication sources and volume. Group contacts, organizations and stakeholders based on communication frequency, demographics and tags.

In-Depth Reporting

Use dozens of configurable reports to measure your team’s multichannel engagements and success rates. Summarize casework details, team productivity, constituent trends, turnaround times and more.

Additional Features

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