Make an Impact with Government CRM
Modernize How You Engage with Your Citizens
‘iConstituent’ is a Government CRM that allows you to reimagine how you engage with your community in real-time while also streamlining your state office’s workflow, benefitting you and your constituents.
As the leading provider of government CRM software and services to the United States Congress, our platform gives government offices the ability to connect with citizens fast. From text messaging to colleague collaboration, it’s designed to benefit all state staff, regardless of their IT skill levels.
How Can iConstituent Help Me?
If you work in Government, we know how much time and energy can be lost due to outdated, clumsy communication systems. Whether you’re taking calls, managing social media or co-ordinating events, iConstituent is designed to help people like you. Here’s how Government CRM iConstituent can help your State offices:
Day-to-Day Work Life
Our Government CRM platform is designed to streamline your work life. From reducing your paper load backlogs to fixing outdated information, it will make your day easier. Everything you need can be found in one centralized place, allowing you to move through your tasks without delay.
- All-in-one integrated platform
- In-App and Email Notifications
Increased Productivity
iConstituent is allowing state Governments to improve their workflow dramatically. You can say goodbye to the excessive strain of tedious waiting times for replies or reviews of paper documents and instead get immediate responses.
Whether you’re handling a citizen’s license or sharing documents with the people in your department, it can take 5 minutes rather than 5 hours.
- Reduce strain on staff.
- Slash response times.
- Free up valuable time for your priorities.
Improved Collaboration
iConstituent takes care of the dirty when it comes to collaboration. You can use in-app and email notifications, comments and shared templates to collaborate seamlessly on everything from briefs to complex casework.
Our CRM for government agencies opens the doors to extending collaboration across multiple agencies and departments so that you can gain a more complete and up-to-date understanding – under one platform.
- Work in one shared space.
- No need to flip between platforms and channels.
- Quickly tag colleagues for help.
- Easy and instant comments.
Streamlined Organization
iConstituent takes care of the dirty when it comes to collaboration. You can use in-app and email notifications, comments and shared templates to collaborate seamlessly on everything from briefs to complex casework.
Our CRM for government agencies opens the doors to extending collaboration across multiple agencies and departments so that you can gain a more complete and up-to-date understanding – under one platform.
- Work in one shared space.
- No need to flip between platforms and channels.
- Quickly tag colleagues for help.
- Easy and instant comments.
Make Data-Driven Decisions
Our government CRM software not only gives you access to in-depth data but makes it easy to understand and filter. From measuring your team’s performance to State trends and demographics, your eyes are opened to the truth behind the numbers.
- Monitor and resolve casework
- Prioritize cases based on your filters.
- Survey constituent and colleague needs and concerns
Enhance Your Security
The responsibility and pressures of privacy and security in any Government job are high. iConstituent will give you peace of mind in your day-to-day work, thanks to state-of-the-art encryption and total control.
- Gain confidence in your data and communications.
- Monitor who, where, how and why your office data is accessed.
- Protect sensitive information.
Suitable for All IT Skill Levels
We know that all ages and types of people work in State offices. Not all of them are as tech-savvy as the rest. That’s why our platform is designed to require minimal learning and be easy-to-understand for all. However, for those more comfortable, they can make the most of powerful scalable software.
- Instant Setup.
- Zero Learning Curve
- Fast and Simple Interface
- Unlimited Live Support
Optimize Your State Office’s Workflow
How Government CRM’s Help Improve Communication with Citizens
iConstituent gives you the chance to communicate with your entire community in seconds. States across the country are benefitting from a more holistic approach to communication, thanks to our government CRM software that gives you access to millions of citizens at once.
Get to Know Your Community
CRM for government agencies brings your constituents closer to state officials than ever before. With insights, text messaging, and improved organization, you can gain critical insights into your state’s concerns, demands and trends.
- Quickly review and gain insights on large volumes of data and surveys.
- Quickly browse a citizen’s previous engagement with your office.
- Map and monitor your community based on your filters.
Enhanced Credibility
Thanks to our smart text messaging service, you can establish a close connection with your constituents that produces trust in you and your State department. You can provide one-on-one communication or customized responses for large groups. We even make it simple to verify you’re speaking to a real citizen.
- Two-way threaded communication.
- Answer concerns and questions fast.
- Allow the public to be heard more easily and efficiently.
How Is iConstituent Is Helping States During COVID-19?
GovText allows you to respond to any crisis fast. During the COVID-19 pandemic, States across the country were able to update their citizens on the latest regulations before efficiently rolling out vaccines, avoiding misinformation and protecting the vulnerable.
If you need to ramp-up your States’ vaccination campaign, now is the time to use GovText. You can let the public know where, when and how they can get their shots from a trusted State source.
- Connect with constituents anytime, anywhere and fast.
- Allow elected officials to send personalized messages for high impact.
- Ensure your citizens get verified information fast.
How Does GovText’s SMS Service Help State Governments?
- GovText is our two-way SMS system, allowing your State to engage with its citizens in real-time.
- With access to a database of over 200M+ constituents’ mobile phones, you can revolutionize the way you communicate with your community.
- From one-on-one communication to mass messaging based on filters and demographics, you can help target groups and those in need fast.
- SMS messages have a 93% open rate and, on average, are read within 90 seconds of arrival.
- In New York, GovText was used to communicate with an entire district of over 180,000 people.
FCC Compliant – for More Than Just Emergencies
GovText leverages a new FCC exception, allowing local governments to contact their constituents via SMS text on topics related to COVID-19. That means unlike other broadcast texting, which relies solely on an opt-in audience, Gov Text is not just for emergency alerts.
That means you can share crucial information to your community at other times, not just when disaster strikes – giving you the chance to be proactive, rather than purely reactive.
Why Do We Need to Modernize Our State Government
To Avoid Getting Stuck in The Past
In the United States, over 96% of people own a cell phone. The dependency on smartphones and the Internet isn’t going to stop. With the upcoming generations effectively raised around smartphones and the Internet, it’s become the standard way to communicate internally and externally.
- 53% of government agencies still use Manual processes, which is inefficient and leads to mistakes. (According to State of Analytics 2015)
- Only 7% of Local Governments say postal mail is their primary channel of interaction.
Digital Tools that Help, Not Hold Back
Government employees need the right tools to do their job properly. Far too often, the tools available for government staff are plagued by security flaws and software that is a hurdle rather than a helping hand.
For example, an economic development team can use our Government CRM’s casework tool and collaboration features for strategic communication with commercial entities. Or State Park Rangers can interact with park visitors through GovText SMS messaging.
- 64.4% of State employees say having the appropriate tools makes them feel empowered.
Data That Makes a Difference
To meet the needs of citizens, government employees must have in-depth insights and data. Without it, they may miss important problems in the community or fail to prioritize correctly. With our CRM for government agencies, staff can gain critical data fast, saving time and changing lives for the better.
- 63% of State employees say having the data they need makes them feel empowered
Citizen Engagement
Organizational culture and creating a dialogue between the public and Government can produce more impactful action. For example, for many, the DMV has historically focused on the integrity of its licensing process and data, rather than citizen engagement and helping the community to understand its importance.
- 43.35% of State employees say organizational culture makes them feel empowered.
To Bring Everyone Closer Together
The need to communicate via digital platforms, whether through SMS or the Internet, cannot be underestimated or ignored. To do so shuts the door to huge groups of the population and misses out on an opportunity to engage fast and receive in-depth insights and data that can make a real impact in our communities.
More so, digital communication gives your State offices the chance to communicate with one another efficiently and with more security. By using CRM for government agencies you bring everyone closer together – from your citizens to your fellow staff.
- 59.9% of civilians say having the information they need makes them feel empowered – their number one priority.
Why iConstituent?
iConstituent is the leading provider of Government CRM services to the United States Congress. Over half of the legislative body uses its products and services and a growing client base of state and local governments. Its SMS GovText platform has seen over 5 million text messages sent.
Built by former Government staff, it’s been designed specifically to aid the work of Government staff at both a State and Local level. With one eye on the future and another on helping communities today, our government CRM software brings offices one-to-one with its citizens. We believe that secure, efficient and impactful communication can bring people and Government closer together to have an impact that lasts.
iConstituent Success Stories: What Examples of Similar Organizations To Us Have Found Success?
How Oklahoma Streamlined Their Communication with iConstituent
Representative Frank Lucas’ office streamlined their office’s mail program and clarified the letter approval process in the face of social distancing and remote working – improving their turnaround time by more than half!
Forced to work from home, his team took the opportunity to utilize iConstituent’s Government CRM for enhanced collaboration despite the obstacles of the physical world. Since then, Frank Lucas’ office has been able to reach staff smoothly and interact with constituents and external agencies with ease.
“The new iConstituent feels more like a tool that can be helpful and less like something they have to deal with.”
Read our case study on Frank Lucas’ office in full here.
Our platform is also being used by, The State of Oregon’s Governor’s Office, Illinois State Senate, Kentucky, Nebraska and more.
Get Started with iConstituent’s Government CRM
If your State office is interested in improving its workflow and getting closer to its citizens, contact us today to get started with iConstituent.
As the leading provider of constituent communications software and services to the United States Congress, iConstituent is trusted to seamlessly transform State offices into efficient, productive environments ready to improve the modern world.
Get Started with iConstituent’s Government CRM
If your State office is interested in improving its workflow and getting closer to its citizens, contact us today to get started with iConstituent.
As the leading provider of constituent communications software and services to the United States Congress, iConstituent is trusted to seamlessly transform State offices into efficient, productive environments ready to improve the modern world.